Returns & Refund Policy

Returns
If you are not completely satisfied with your purchase, you may return your item within 30 days of delivery for a refund.
To be eligible for a return:
The item must be unused and in its original condition
The item must be returned in its original packaging

To begin the return process, please contact our support team at info@esterbrookpens.com with your order number and reason for the return. Our team will provide instructions for completing your return.

Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear depending on your payment provider.
Shipping charges are non-refundable unless the return is due to a damaged or incorrect item.

Exchanges
If you received a defective or damaged product, please contact us within 7 days of delivery at info@esterbrookpens.com so we can arrange a replacement.

Non-Returnable Items
The following items cannot be returned:

Return Shipping
Reach out to info@esterbrookpens.com to start the return process.

If you have any questions regarding your order or return, please contact info@esterbrookpens.com.